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Support Channel

Our emaint support team has made the effort to record useful tips on the using the X3 software, as well record and publish important support call for all EU subscribers to view.

The idea being they become a great resource on how to do things in X3 which you can review over and over, thus provide a valuable support tool for X3 in your support kit.

Recorded Support Videos

  1. eMaint Tip of the Week - Using the Report List View/ Managing User Rights - 7/23/2010(Subscriber Only Content)

    In this short video presentation Kevin Cronin reviews how to navigate through the report writer list view...

  2. eMaint Tip of the Week - Setting Up PM's and Using the Generate PM Work Order Screen - 7/15/2010(Subscriber Only Content)

    In this short video presentation Kevin Cronin reviews how to set up PM's and how to use the Generate PM...

  3. eMaint Tip of the Week - Using the PM Manager - 7/08/2010(Subscriber Only Content)

    In this short video presentation Kevin Cronin reviews how to navigate around the PM Manager

    ...

  4. eMaint Tip of the Week - Viewing Parts History and Creating a Supplier - 6/25/2010(Subscriber Only Content)

    In this short video presentation Kevin Cronin reviews how to relate a part to an asset and how to...

  5. eMaint Tip of the Week - Viewing Parts History and Creating a Supplier - 7/02/2010(Subscriber Only Content)

    In this short video presentation Kevin Cronin reviews how to view parts history and how to create a...

  6. eMaint Tip of the Week - Different Look-Up Types - 6/16/2010(Subscriber Only Content)

    In this short video presentation Kevin Cronin reviews how to use the different look-ups within the system...

  7. eMaint Tip of the Week - Accessing The Work Requestor Screen - 6/10/2010(Subscriber Only Content)

    In this short video presentation Kevin Cronin reviews how to access the Work Requestor Screen.
    ...

  8. eMaint Tip of the Week - Using the Work Order Tab - 06/03/2010( Subscriber Only Content)

    <!--break-->In this short video presentation Kevin Cronin reviews how to use the Work Order Tab...

  9. eMaint Tip of the Week - Using the Parts Tab - 05/21/2010

    ...

  10. eMaint Tip of the Week - Accessing My Account and Contacts Tab - 5/17/2010(Subscriber Only Content)

    In this short video presentation Kevin Cronin reviews how to access the My Account settings and to...

  11. eMaint Tip of the Week - Login into X3 System and Navigating Through the Tabs - 4/162010

    ...

  12. eMaint Tip of the Week - Distributing PM's Through the PM Manager - 03/26/2010 (Subscriber Only Content)

    In this short video presentation Kevin Cronin reviews how to distribute PM's to assets in the PM Manager....

  13. eMaint Tip of the Week - Using the PM Manager to Filter - 03/23/2010(Subscriber Only Content)

    In this short video presentation Kevin Cronin reviews how to use filters in the PM Manager.

    ...

  14. eMaint Tip of the Week - Creating a Graph Report Output - 02/08/2010 (Subscriber Only Content)

    In this short video presentation Kevin Cronin reviews how to take an existing report and create a graph...

  15. eMaint Tip of the Week - Using the Project Tab - 03/23/2010

    In this short video presentation Kevin Cronin reviews how to use the Projects tab in setting up projects...

  16. eMaint Tip of the Week - Utilizing the Tab Manager - 02/01/2010 (Subscriber Only Content)

    In this short video presentation Kevin Cronin reviews how to select which tabs are available within the X3...

  17. eMaint Tip of the Week - Creating a Filter for the Scheduler Tab - 01/25/09

    In this short video presentation Steve Carbonetta reviews how to create a filter to be utilized in the new...

  18. eMaint Tip of the Week - Using Gantt Charts - 03/23/2010 (Subscriber Only Content)

    In this short video presentation Kevin Cronin reviews how to use the projects tab to display your data...

  19. eMaint Tip of the Week - Auto Emailing a Report - 01/11/09

    In this short video presentation Steve Carbonetta reviews how to setup reports so that they will be...

  20. eMaint Tip of the Week - Adding Filters to a Report - 11/23/09

    In this short video presentation Steve Carbonetta reviews how to setup data filters within a report and...

  21. eMaint Tip of the Week - Emailing a Work Order - 11/16/09

    This short video presentation Steve Carbonetta reviews how the email function on the work order detail...

  22. eMaint Tip of the Week - Making a Report Private - 11/09/09

    This short video presentation by Pete Woodruff reviews how to make a report private. Using this function...

  23. eMaint Tip of the Week - Adding Forms - 10/19/09

    This short video presentation by Pete Woodruff reviews how to add new forms in addition to the default...

  24. eMaint Tip of the Week - Adding New Values to the Pop-Up Panel Lookups - 10/5/09

    This short video presentation by Pete Woodruff reviews how to add new values to the pop-up panel for a...

  25. Support Call - Managing New Request Notification - 10/12/09

    This short video presentation by Pete Woodruff reviews how to manage the email notification of new...

  26. eMaint Tip of the Week - Adding Assignments with the Scheduler - 8/24/09

    This short video presentation by Pete Woodruff reviews how to assign work to contacts with the scheduler...

  27. eMaint Tip of the Week - Creating A Purchase Order - 8/17/09

    This short video presentation by Pete Woodruff reviews how to create a purchase order within the X3...

  28. Support Call - Updating a Keyfield Value - 7/24/09

    This short video presentation by Alex Allen reviews how to adjust a keyfield value in the asset and...

  29. Support Call - Making a Field available for Reporting - 7/17/09

    This short video presentation by Pete Woodruff reviews how to adjust a field's properties to make it...

  30. Support Call - Reassigning an existing User to new personnel

    This short video presentation by Chris Ashley reviews the process of updating a User in the system to...

  31. eMaint Tip of the Week - How to Attach a Task to a PM

    This short video presentation by Pete covers how to attach a Task to a PM schedule. Pete will guide you to...

  32. eMaint Tip of the Week - Create a Related Table

    This short video presentation by Chris covers how to create a Related Table for an existing Form...

  33. eMaint Tip of the Week - How to Copy a Query

    This short video presentation by Pete Woodruff covers how to copy a system query.

    **Note:...

  34. Support Call - Intro to the new eMaint University

    This short video presentation by Alex covers how to navigate through the newly designed eMaint University...

  35. Support Call - How to manage groups of PM work orders

    This short video presentation by Alex covers how to quickly and easily manage, through configuration,...

  36. eMaint Tip of the Week - How to Assign Work to Groups

    This short video presentation by Alex covers a few options to assign work to multiple individuals in...

  37. Tips & Tricks - What does red mean?

    What does red mean? You will notice red areas on forms on the system. This is part of the two step delete...

  38. eMaint Tip of the Week - Deleting records from your X3 account.

    This short video presentation by Alex covers the two step process for deleting records from your X3...

  39. Tips & Tricks - Adding a read only lookup

    Form design: How to adjust a lookup so that it is read only.

    ...

  40. Support Call - Reviewing the secure log in page (https)

    This short video presentation by Alex covers a review of the secure log in page (https) and how you can...

  41. Tips & Tricks - Site Activity Report

    Administration function: Monitoring the site activity, via the Site Activity report.

    ...

  42. Tips & Tricks - Request Notification

    Administration function: How to make the system send out email notifications when a work request is made....

  43. Tips & Tricks - Adding a help text to a field

    Form design: How to add a help call out instructions to a field on the form.

    Note. Only...

  44. Tips & Tricks - Adding an Image

    Form design: How to add an image to the memo field of a form.

    ...

  45. Tips & Tricks - Adding a field to closeout

    Form design: How to add an a field to a work order form that will be carried over to the Close Out form of...

  46. Tips & Tricks - Adding a Row

    Form design: How to add a row or half row to a form.

    Note....

  47. eMaint Tip of the Week - Create/modify a Values based lookup

    This short video presentation by Alex covers how to create and modify a Values based lookup within any...

  48. Tips & Tricks - Sortable Fields

    How to create a sortable field in the List view.

    Note. Only...

  49. eMaint Tip of the Week - How to modify your List view in X3

    This short video presentation by Alex covers how to modify your List view in eMaint X3.
    ...

  50. Tips & Tricks - Edit in Place

    To use Edit-In-Place you must enable it in My Account (or Change Your Settings) > General System...